LOVESTRUCK BOOKS
From Hard Hats to Best of Boston
There’s a new bookstore in town: Lovestruck Books! Since the beginning, Query Partners has played a pivotal role in bringing this now award-winning bookstore to life, serving as both project manager of the store build-out and trusted thought partner to owner, Rachel Kanter. From the earliest stages, we immersed ourselves in industry research to ensure every operational, legal, and financial step was tracked and advanced. We established the systems, hired and supported the people to run them, and took care of every miscellaneous task until the staff was ready to handle things in-house. Our final project was hiring and onboarding a fantastic full-time COO, and we now support Lovestruck as their biggest fans.
Our Work
It's a beautiful space, but Query was responsible for all the pieces you can't see: building the store’s digital and operational backbone, researching the needs of new bookstores, and setting the stage for a spectacular staff. We wrote the employee handbook, managed the creation of an operations manual, and filled in gaps with company policies. We designed staff models, job descriptions, performance review processes, and supported hiring. We streamlined and managed the complex co-op advertising process, built communication tools, and developed safety plans. We kept track of every piece of the puzzle, so that when doors opened, there was a line around the corner - and the store was prepared to handle it.
An Award-Winning Outcome
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